Shipping Policy
Shipping Policy
At Shaora, we ship to customers across Australia. Please read the information below to learn more about our processing times, estimated delivery times and shipping conditions.
1. General Shipping Information
We currently ship to customers throughout Australia.
Shipping availability and delivery times may vary depending on your location, the items in your order and circumstances affecting our shipping partners.
Where applicable, estimated delivery information will also be displayed at checkout.
2. Processing Time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.
Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.
Our estimated total delivery time of 5–8 business days includes both processing and shipping transit time.
During busy periods, promotional events or public holidays, processing may take slightly longer. If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
3. Shipping Rates
Free Shipping – We offer free standard shipping on all orders within Australia, with no minimum purchase required.
Any alternative shipping options or additional charges, if available, will be clearly displayed at checkout before payment.
4. Estimated Delivery Times
Our estimated total delivery time is 5–8 business days from the date your order is placed.
This timeframe includes both order processing and shipping transit time.
- Processing Time: 2–3 business days
- Estimated Total Delivery Time: 5–8 business days
- Time Zone: Australian Eastern Time (AET)
Business days are Monday to Friday and exclude public holidays.
Please note that delivery timeframes are estimates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, high-volume periods, public holidays or other unexpected disruptions.
If we are unable to supply your order within the estimated timeframe or otherwise within a reasonable period, we will work with you to provide an appropriate solution in accordance with applicable law.
5. Shipping Restrictions
We currently ship within Australia.
Some locations may be unavailable for delivery depending on the shipping carrier used for your order.
Certain remote or restricted areas may also have limited delivery options or require additional delivery time.
If we are unable to deliver your order to the address you provided, we will contact you as soon as reasonably possible.
6. Incorrect Addresses and Failed Delivery
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your delivery details carefully before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible at support@shaora.com.
We cannot guarantee that a shipping address can be changed once an order has been processed or dispatched.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, a failed delivery attempt or refusal to accept delivery, we will contact you to discuss the available options.
Additional shipping charges may apply if you request the order to be resent where the failed delivery was caused by incorrect information provided by you or another circumstance for which we are not responsible.
Nothing in this section limits any rights you may have under applicable consumer law.
7. Lost, Damaged or Missing Packages
If your order arrives damaged, contains missing items or has not arrived within the expected delivery period, please contact us at support@shaora.com.
Please include your order number and any relevant information so we can investigate the issue.
Where necessary, we will work with the shipping carrier to determine what happened and provide an appropriate solution.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
8. Order Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
If you experience any issues with your tracking information, please contact us at support@shaora.com.
9. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Your rights under the Australian Consumer Law are in addition to the terms set out in this Shipping Policy.
10. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, business practices or applicable legal requirements.
The most current version will always be available on this page.
Last updated: September 19, 2026
11. Contact Information
Store name: Shaora
Warehouse address: 112 Ingles Street,
Port Melbourne VIC 3207, Australia
Business name: HSG Ecommerce
Kvk nr: 97914800
Business Address: Familie van der Leerstraat 141,
3075 PV, Rotterdam NL
Email: support@shaora.com
Monday to Friday: 09:00 – 17:00 (AET)
Weekends: 11:00 – 16:00 (AET)
We aim to respond to your inquiries within 24 hours.