Payment Policy

Payment Policy

At Shaora, we aim to provide a secure and straightforward payment experience when you shop with us.

Payments made through our website are processed using secure payment technology provided by Shopify and our authorised payment providers.

Secure Payments

Our online store uses secure encryption technology to help protect information transmitted during the checkout process.

Shopify maintains Payment Card Industry Data Security Standard (PCI DSS) compliance for its payment infrastructure. PCI DSS is an industry security standard designed to protect cardholder information.

We take reasonable steps to protect your personal and payment information. For more information about how we collect and handle personal information, please review our Privacy Policy.

Accepted Payment Methods

Depending on availability at checkout, we may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment methods available to you may depend on your device, location and payment provider.

Only payment methods displayed at checkout are available for your order. Shopify Payments in the Netherlands supports major credit and debit cards, including Visa, Mastercard, American Express and Maestro, as well as supported accelerated checkout methods.

Currency

Prices displayed on Shaora for Australian customers are shown in Australian Dollars (AUD) unless otherwise stated.

Any applicable charges will be clearly displayed before you complete your order.

If your bank or payment provider uses a different currency, it may apply its own exchange rate or additional fees. These charges are determined by your bank or payment provider and are outside our control.

Payment Authorisation

When you place an order, your payment method must be successfully authorised before your order can be processed.

If your payment is declined or cannot be authorised, your order may not be completed.

In some cases, your bank or payment provider may perform additional security checks before approving your payment.

Payment Security

Payment information is processed through Shopify and/or the relevant payment provider.

We do not intentionally collect or store complete payment card details on our own systems where payment information is processed directly by our payment providers.

Depending on the payment method used, Shopify or your payment provider may retain payment information in accordance with their own security and privacy practices.

Payment Charges

Shaora does not add hidden payment charges to your order.

If any payment surcharge or additional fee applies, it will be clearly disclosed before you complete your purchase and will be handled in accordance with applicable Australian law.

Australian rules currently limit certain card surcharges to the business’s actual cost of accepting that payment method. From 1 October 2026, Visa, Mastercard, American Express and eftpos networks are introducing no-surcharge rules for covered card payments.

Payment Issues

If you experience an issue while making a payment, please first check that:

  • your payment details are correct
  • sufficient funds or credit are available
  • your billing details match those held by your payment provider
  • your bank has not declined or blocked the transaction

If the issue continues, please contact your bank or payment provider.

You may also contact us at support@shaora.com if you need assistance with an order.

Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider.

For full information regarding returns and refunds, please review our Return & Refund Policy.

Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

We do not sell your personal information.

Information may be shared with Shopify, payment processors and other service providers where necessary to process payments, fulfil orders and operate our Services, as explained in our Privacy Policy.

Contact Information

Store name: Shaora

Warehouse address: 112 Ingles Street,
Port Melbourne VIC 3207, Australia

Business name: HSG Ecommerce

Kvk nr: 97914800

Business Address: Familie van der Leerstraat 141,
3075 PV, Rotterdam NL

Email: support@shaora.com

Monday to Friday: 09:00 – 17:00 (AET)
Weekends: 11:00 – 16:00 (AET)

We aim to respond to your inquiries within 24 hours.